• Dr. Abdul Rehman Abbasi
  • Paras Rajpar
Keywords: Operator Error, Production Loss, Power GENCOs, Qualitative Assessment


 In this paper, we report on performing qualitative assessment of leading sources of human error, and its bearing on the nature and scale of production losses in power generation sector of Pakistan. Once identified, mitigation techniques and management controls are explored, to avoid their (re-) occurrences. The data collection included conducting two focus groups, five individual interviews and across the industry large-scale survey, which consists of 3780 responses from 108 participant. From the obtained results, causes of human error could be narrowed down into three prominent areas that include organizational, personal and environmental factors. Prominent among the organizational issues found, are bad procedures, insufficient operator knowledge, and poor teamwork. Similarly, the personal factors set identified skill level, motivation, experience, work attitude and self-discipline as key parameters. Results also indicated that workplace lighting is a significant environmental factor that must be taken care of. For the prevention strategy, participants pointed out to improve training, job planning, in-house incident reporting and learning management system, with assurance of management commitment as a key factor. The paper concludes with recommendations to the generation stations and to the national power regulator.

Author Biographies

Dr. Abdul Rehman Abbasi

PhD, Engineering & Student MBA (Executive)  Institute of Business Administration (IBA), Karachi.

Paras Rajpar

Student, MBA (Executive) Institute of Business Administration (IBA), Karachi.


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How to Cite
Abbasi, D. A., & Rajpar, P. (2021). PREVENTION OF PRODUCTION LOSSES IN PAKISTANI POWER GENCOs DUE TO OPERATOR ERRORS-A QUALITATIVE ASSESSMENT. Journal of Business Strategies, 15(1), 59-82. Retrieved from