INFLUENCE OF EMPLOYEES’ COMMITMENT ON ORGANIZATIONAL PERFORMANCE: A STUDY OF PUBLIC HEALTHCARE PROFESSIONALS IN PAKISTAN
Keywords:
Organizational commitment, Organizational performance, Organizational Citizenship Behaviour, Perceived Organizational Support, Training and Development, Group Cohesiveness
Abstract
Organizations are serving instruments to attain a specific function and are seen as synchronization of intentions and goals with their resources. This paper intends to assess the impact of employees’ organizational commitment on organizational performance. It is based on the self-identification of personnel towards the organization. Highly self-identified personnel can be more motivated towards their job responsibilities and the personnel observation related to the organization in terms of success, sustainability, and development which is considered as perceived organizational performance. Statistical Package for Social Sciences (SPSS) was applied to analyze the attitudinal data obtained from healthcare professional through the administration of questionnaires. Fifty (50) healthcare professionals of public hospitals were selected to answer the questionnaire. The regression and correlation results displayed the employees’ organizational commitment as a significant predictor for organizational performance. The impact of organizational commitment on organizational performance has been assessed through the hypothesized relationship between them. This research found a strong correlation between organizational commitment and its factors and organizational performance and revealed a significant positive relationship between organizational commitment and organizational performance.References
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Al-Aameri, A. S. (2000). Job satisfaction and organizational commitment for nurses. Saudi Medical Journal, 21(6), 531-535.
Alchian, A. & Demsetz, H. (1972). Production, information costs, and economic organization. American Economic Review, 62, 777-795.
Altındis, S. (2011). Job motivation and organizational commitment among the health professionals: A questionnaire survey. African Journal of Business Management, 5, 8601-8609.
Angle, H. L. & Perry, J. L. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly, 26(1), 1-14.
Bakiev, E. (2013). The Influence of Interpersonal Trust and Organizational Commitment on Perceived Organizational Performance. Journal of Applied Economics and Business Research JAEBR, 3(3), 166-180.
Barney, J. B. (2002). Gaining and sustaining competitive advantage (2nded.). Upper Saddle River, NJ: Pearson Education, Inc.
Becker, H. S. (1960). Notes on the concept of commitment .American Journal of Sociology, 66, 32-42
Berberoglu, A. & Secim, H. (2015). Organizational commitment and perceived organizational performance among healthcare professionals: Empirical evidence from a private Hospital in Northern Cyprus. Journal of Economics and Behavioral Studies,7(1), 64-71.
Briscoe, D. R. & Claus, L. (2008). Employee performance management: Policies and practices in multinational enterprises. Performance Management Systems: A Global Perspective. Routledge, London.15-39.
Camilleri, E. & Van der Heijden, B. I. J. M. (2007). Organizational commitment, public service motivation, and performance within the Public Sector. Public Performance & Management Review,31(2), 241-274.
Caykoylu, S., Egri, C. P., Havlovic, S., & Bradley, C. (2011). Key organizational commitment antecedents for nurses, paramedical professionals and non-clinical staff. Journal of Health Organization Management, 25, 7-33.
Organ, D.W. & Ryan, K. (1995). A meta-analytic review of attitudinal &dispositional predictors of Organizational Citizenship behavior. Personnel Psychology, 48, 775-800.
Organ, D.W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, M. A.: Lexington.
Dirani, K.M. (2009). Measuring the learning organization culture, organizational commitment and job satisfaction in the Lebanese banking sector. Human Resource Development International,
Dolan, S. L., Tzafrir, S. S., & Baruch, Y. (2005). Testing the casual relationship between procedural justice, trust and organizational citizenship behavior. Revue De Gestion Des Resources Humaines, 57, 79-89.
Dyler, L. & Reeves, T. (1995). Human resource strategies and organization performance: what do we know and where do we need to go? International Journal of HRM, 6(3), 656-671.
Elenkov, D. S. (2002). Effects of Leadership on Organizational Performance in Russian Companies. Journal of Business Research, 55, 467-480.
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Jain, A. K. (2012). Impact of Organizational Size & Alliance Formations on Perceived Organizational Performance. The Indian Journal of Industrial Relations, 47(3).
Jensen, M. & Meckling, W. (1976). Theory of the firm: Managerial behavior, agency costs, and ownership structure. Journal of Financial Economics, 305-360.
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Khanderkar, A. & Sharna, A. (2006). Organizational Learning and performance: Understanding Indian Scenario in Present Global Context, 48(8/9), 682-692.
Knoop, R. (1995). Relationships among job involvement, job satisfaction, and organizational commitment for nurses. The Journal of Psychology, 129(6), 643-649.
Lum, L. (1998). Explaining nursing turnover intent: job satisfaction, pay satisfaction, or organizational commitment? Journal of Organizational Behavior, 19, 305-21.
Mansour, N., Gara, E., & Gaha, C. (2013). Getting inside the black box: HR practices and firm performance within the Tunisian financial services industry. Personnel Review, 43(4), 490-514.
Maxwell, J.C. (1999). The 21 indispensable qualities of a leader: Becoming the person others will want to follow. Nashville: Thomas Nelson Publishers.
McNeese-Smith, D. K. & Nazarey, M. (2001). A nursing shortage: building Organizational commitment among nurses / practitioner application. Journal of Healthcare Management, 46, 173-187.
Meyer, J.P. & Allen, N.J. (1997). Commitment in the Workplace: Theory, Research, and Application. Thousand Oaks: Sage. Armstrong, M. (2000). Understanding training. Human Resource Management Practice 8thEdition. London: Kogan Page Limited.
Morrison, E. W. & Robinson, S. (1997), When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22 (1), 226-256.
Mullins, L. (2010). Management and Organizational Behavior Ninth. Ed. Pearson Education Essex England.Solinger, N., van Olffen, W., & Roe, R.A. (2008). Beyond the Three-Component Model of Organizational Commitment. Journal of Applied Psychology, 93, 70-83.
Nusair, N., Ababneh, R., & Bae, Y.K. (2012). The impact of transformational leadership style on innovation as perceived bypublic employees in Jordan. International Journal of Commerce and Management, 22(3), 182-201.
Porter, L.W., Steers, R.M., & Boulian, P.V. (1974). Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Journal of Applied Psychology, 59, 603-609.
Moorman, R.H. (1991). The relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influences employee citizenship? Journal of Applied Psychology,76, 845-855.
Riggle, R. J., Edmondson, D. R., & Hansen, J. D. (2009). A meta-analysis of the relationship between perceived organizational support job out comes: 20 years of research. Journal of Business Research,62 (10), 1027-1030.
Rowold, J. (2011). Relationship between leadership behaviors and performance: The moderating role of a work team’s level of age, gender and culture heterogeneity. Leadership and Organization Development Journal, 32(6), 628-647.
Sapran, A. S. (2010). Exploiting Cooperative movement Strengths. Pelancar, 37, 10-11.
Shepard, J.R., & Greene, W. (2003). Sociology and You. Ohio: Glencoe McGraw-Hill.
Shore, L. M. & Wayne, S. J. (1993). Commitment and Employee Behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78 (5), 774.
Simon, H. A. (1976). Administrative Behavior (3rd ed.). New York:Macmillan.
Tsaur, S. H. & Lin, Y. C. (2004). Promoting Services quality in tourist hotels: the role of HRM practices and services behavior. Tourism Management, 25, 471.
Wang, X., Ma, L., & Zhang, M. (2014). Transformational leadership and agency workers organizational commitment: The mediating effect of organizational justice and job characteristics. Social Behavior and Personality: An International Journal, 42(1), 25-36.
Yiing, L. H. & Ahmad, K.Z.B. (2009). The moderating effects of organizational culture on the relationships between leadership behavior and organizational commitment and between organizational commitment and job satisfaction and performance. Leadership and Organizational Development Journal, 30(1), 53-86.
Yousef, D.A. (2000). Organizational commitment: A mediator of the relationships of leadership behavior with job satisfaction and performance in a non-western country. Journal of Managerial Psychology, 15(1), 6-24.
Akdere, M. (2006). Quality management through human resources: An integrated approach to performance improvement. The Business Review Cambridge, 5(2), 233-238.
Al-Aameri, A. S. (2000). Job satisfaction and organizational commitment for nurses. Saudi Medical Journal, 21(6), 531-535.
Alchian, A. & Demsetz, H. (1972). Production, information costs, and economic organization. American Economic Review, 62, 777-795.
Altındis, S. (2011). Job motivation and organizational commitment among the health professionals: A questionnaire survey. African Journal of Business Management, 5, 8601-8609.
Angle, H. L. & Perry, J. L. (1981). An Empirical Assessment of Organizational Commitment and Organizational Effectiveness. Administrative Science Quarterly, 26(1), 1-14.
Bakiev, E. (2013). The Influence of Interpersonal Trust and Organizational Commitment on Perceived Organizational Performance. Journal of Applied Economics and Business Research JAEBR, 3(3), 166-180.
Barney, J. B. (2002). Gaining and sustaining competitive advantage (2nded.). Upper Saddle River, NJ: Pearson Education, Inc.
Becker, H. S. (1960). Notes on the concept of commitment .American Journal of Sociology, 66, 32-42
Berberoglu, A. & Secim, H. (2015). Organizational commitment and perceived organizational performance among healthcare professionals: Empirical evidence from a private Hospital in Northern Cyprus. Journal of Economics and Behavioral Studies,7(1), 64-71.
Briscoe, D. R. & Claus, L. (2008). Employee performance management: Policies and practices in multinational enterprises. Performance Management Systems: A Global Perspective. Routledge, London.15-39.
Camilleri, E. & Van der Heijden, B. I. J. M. (2007). Organizational commitment, public service motivation, and performance within the Public Sector. Public Performance & Management Review,31(2), 241-274.
Caykoylu, S., Egri, C. P., Havlovic, S., & Bradley, C. (2011). Key organizational commitment antecedents for nurses, paramedical professionals and non-clinical staff. Journal of Health Organization Management, 25, 7-33.
Organ, D.W. & Ryan, K. (1995). A meta-analytic review of attitudinal &dispositional predictors of Organizational Citizenship behavior. Personnel Psychology, 48, 775-800.
Organ, D.W. (1988). Organizational Citizenship Behavior: The Good Soldier Syndrome. Lexington, M. A.: Lexington.
Dirani, K.M. (2009). Measuring the learning organization culture, organizational commitment and job satisfaction in the Lebanese banking sector. Human Resource Development International,
Dolan, S. L., Tzafrir, S. S., & Baruch, Y. (2005). Testing the casual relationship between procedural justice, trust and organizational citizenship behavior. Revue De Gestion Des Resources Humaines, 57, 79-89.
Dyler, L. & Reeves, T. (1995). Human resource strategies and organization performance: what do we know and where do we need to go? International Journal of HRM, 6(3), 656-671.
Elenkov, D. S. (2002). Effects of Leadership on Organizational Performance in Russian Companies. Journal of Business Research, 55, 467-480.
Fugate, B. S., Stank, T. P., & Mentzer, J. T. (2009). Linking improved knowledge management to operational and organizational performance. Journal of Operations Management, 27(3), 247-264.
Giauque, D., Anderfuhren-Biget, S., & Varone, F. (2013). HRM Practices, Intrinsic Organizational Performance in the Public Sector. Public Personnel Management, 42(2), 123-150.
Ginsberg, L. (1997). Training for the long haul. Computer Shopper, 17, 4.
Mathieu, J.E. & Zajac, D.M. (1990). A Review and Meta-Analysis of the Antecedents. Correlates, and Consequences of Organizational Commitment. Psychological Bulletin, 108, 171-194.
Jain, A. K. (2012). Impact of Organizational Size & Alliance Formations on Perceived Organizational Performance. The Indian Journal of Industrial Relations, 47(3).
Jensen, M. & Meckling, W. (1976). Theory of the firm: Managerial behavior, agency costs, and ownership structure. Journal of Financial Economics, 305-360.
Jon, M. & Randy, L.D. (2009). Human Resource Development. 5th ed. South Western: USA.
Khanderkar, A. & Sharna, A. (2006). Organizational Learning and performance: Understanding Indian Scenario in Present Global Context, 48(8/9), 682-692.
Knoop, R. (1995). Relationships among job involvement, job satisfaction, and organizational commitment for nurses. The Journal of Psychology, 129(6), 643-649.
Lum, L. (1998). Explaining nursing turnover intent: job satisfaction, pay satisfaction, or organizational commitment? Journal of Organizational Behavior, 19, 305-21.
Mansour, N., Gara, E., & Gaha, C. (2013). Getting inside the black box: HR practices and firm performance within the Tunisian financial services industry. Personnel Review, 43(4), 490-514.
Maxwell, J.C. (1999). The 21 indispensable qualities of a leader: Becoming the person others will want to follow. Nashville: Thomas Nelson Publishers.
McNeese-Smith, D. K. & Nazarey, M. (2001). A nursing shortage: building Organizational commitment among nurses / practitioner application. Journal of Healthcare Management, 46, 173-187.
Meyer, J.P. & Allen, N.J. (1997). Commitment in the Workplace: Theory, Research, and Application. Thousand Oaks: Sage. Armstrong, M. (2000). Understanding training. Human Resource Management Practice 8thEdition. London: Kogan Page Limited.
Morrison, E. W. & Robinson, S. (1997), When employees feel betrayed: A model of how psychological contract violation develops. Academy of Management Review, 22 (1), 226-256.
Mullins, L. (2010). Management and Organizational Behavior Ninth. Ed. Pearson Education Essex England.Solinger, N., van Olffen, W., & Roe, R.A. (2008). Beyond the Three-Component Model of Organizational Commitment. Journal of Applied Psychology, 93, 70-83.
Nusair, N., Ababneh, R., & Bae, Y.K. (2012). The impact of transformational leadership style on innovation as perceived bypublic employees in Jordan. International Journal of Commerce and Management, 22(3), 182-201.
Porter, L.W., Steers, R.M., & Boulian, P.V. (1974). Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Journal of Applied Psychology, 59, 603-609.
Moorman, R.H. (1991). The relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influences employee citizenship? Journal of Applied Psychology,76, 845-855.
Riggle, R. J., Edmondson, D. R., & Hansen, J. D. (2009). A meta-analysis of the relationship between perceived organizational support job out comes: 20 years of research. Journal of Business Research,62 (10), 1027-1030.
Rowold, J. (2011). Relationship between leadership behaviors and performance: The moderating role of a work team’s level of age, gender and culture heterogeneity. Leadership and Organization Development Journal, 32(6), 628-647.
Sapran, A. S. (2010). Exploiting Cooperative movement Strengths. Pelancar, 37, 10-11.
Shepard, J.R., & Greene, W. (2003). Sociology and You. Ohio: Glencoe McGraw-Hill.
Shore, L. M. & Wayne, S. J. (1993). Commitment and Employee Behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of Applied Psychology, 78 (5), 774.
Simon, H. A. (1976). Administrative Behavior (3rd ed.). New York:Macmillan.
Tsaur, S. H. & Lin, Y. C. (2004). Promoting Services quality in tourist hotels: the role of HRM practices and services behavior. Tourism Management, 25, 471.
Wang, X., Ma, L., & Zhang, M. (2014). Transformational leadership and agency workers organizational commitment: The mediating effect of organizational justice and job characteristics. Social Behavior and Personality: An International Journal, 42(1), 25-36.
Yiing, L. H. & Ahmad, K.Z.B. (2009). The moderating effects of organizational culture on the relationships between leadership behavior and organizational commitment and between organizational commitment and job satisfaction and performance. Leadership and Organizational Development Journal, 30(1), 53-86.
Yousef, D.A. (2000). Organizational commitment: A mediator of the relationships of leadership behavior with job satisfaction and performance in a non-western country. Journal of Managerial Psychology, 15(1), 6-24.
Published
2020-07-01
Section
Articles
